Menu
Reply
Highlighted
  • 3
  • 0
  • 0
Joining in
143 Views
Message 1 of 9
Flag for a moderator

Change channel broadband

Hi I work for the NHS 111 am currently working from home and I need to speak to someone ASAP as I need to change channel for the broadband otherwise I cant work please someone get in touch 

0 Kudos
Reply
Highlighted
  • 24.97K
  • 1.44K
  • 3.18K
Alessandro Volta
137 Views
Message 2 of 9
Flag for a moderator

Re: Change channel broadband

What do you mean “change channel”?


*****
If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!!
I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
Office 365, Dynamics CRM and Cloud Computing Jedi
0 Kudos
Reply
Highlighted
  • 3
  • 0
  • 0
Joining in
134 Views
Message 3 of 9
Flag for a moderator

Re: Change channel broadband

Something to do with the WiFi channel according to my I.t at work as ive said I work from home and I call patients back but the phone line keeps cutting of and I.t have done all the test on my laptop so its not my laptop 

0 Kudos
Reply
Highlighted
  • 24.97K
  • 1.44K
  • 3.18K
Alessandro Volta
128 Views
Message 4 of 9
Flag for a moderator

Re: Change channel broadband

It would help if we knew what the exact issue is that needs resolving. 


*****
If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!!
I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
Office 365, Dynamics CRM and Cloud Computing Jedi
0 Kudos
Reply
Highlighted
  • 12.13K
  • 942
  • 1.55K
Alessandro Volta
127 Views
Message 5 of 9
Flag for a moderator

What has you phone got to do with the internet Wi-Fi chan...

What has you phone got to do with the internet Wi-Fi channels ?

***********************************************************************************************************************************

Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
0 Kudos
Reply
Highlighted
  • 3
  • 0
  • 0
Joining in
121 Views
Message 6 of 9
Flag for a moderator

Re: What has you phone got to do with the internet Wi-Fi chan...

Because the phone is use by WiFi not landline 

0 Kudos
Reply
Highlighted
  • 24.97K
  • 1.44K
  • 3.18K
Alessandro Volta
118 Views
Message 7 of 9
Flag for a moderator

Re: What has you phone got to do with the internet Wi-Fi chan...

So what is the exact issue and what needs doing?

What is the make and model of the phone?


*****
If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!!
I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
Office 365, Dynamics CRM and Cloud Computing Jedi
0 Kudos
Reply
Highlighted
  • 31.46K
  • 1.64K
  • 5.5K
Very Insightful Person
Very Insightful Person
113 Views
Message 8 of 9
Flag for a moderator

Re: What has you phone got to do with the internet Wi-Fi chan...

the same NHS tha can't keep systems running or data safe 🙂 yah i'd trust anything the NHS IT teams say

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Highlighted
  • 12.13K
  • 942
  • 1.55K
Alessandro Volta
111 Views
Message 9 of 9
Flag for a moderator

Re: What has you phone got to do with the internet Wi-Fi chan...

You may be as well refining your Wi-Fi management, it will certainly help keeping track of your Wi-Fi frequencies.

Best done with a cable connected device.

Instructions for Hub 3

Log in to the Hub.

Advanced Settings > Wireless Signal > click ‘Disable Channel Optimization’ > Click ‘Apply Changes’.

Advanced Settings > Wireless > Security > Add 2 to the 2.4GHz Channel name [SSID] > Add 5 to the 5 GHz Channel name [SSID] > Click ‘Apply Changes’

You can leave the passwords the same as they are. 

Log out of the Hub then reboot using this method ...

Switch the Hub off using the small switch on the rear of the Hub next to the power cord and pull the PSU plug from the wall socket.

Give it a good 5 minutes put the plug back in and switch the Hub back on.

Allow the Hub a few minutes to fully restart then try your Wi-Fi again.

You will need to reconnect all you Wi-Fi devices some will want to connect to 5Ghz and some to 2.4GHz and some will connect to either.

When you connect the devices do it at the furthest point from the Hub that the device will be used.

2.4GHz is a stronger signal but slower than 5GHz so if you have problems on 5GHz change to 2.4GHz.

***********************************************************************************************************************************

Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
0 Kudos
Reply