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Certain sites not working

Tomjack
Tuning in

Hi all, hoping someone can help. I am having issues with certain sites not connecting. For example I cannot load virginmedia.com. also I cannot login to my Microsoft account, from my devices or from the Xbox. I have spoken to Virgin support but with no joy with them saying that it was my devices at fault, even though when I connect with mobile data they all work fine.

I have tried factory resetting the router and the devices. I have taken off upnp and tried with and without. I have tried to connect to the sites with just the IP, I have altered the IP range on the router to get new ips but nothing seems to fix it. 

Has anyone else had this issue and if so did you manage to get it fixed.

Also everything else seems to be fine, speed is good and can connect to most things ok.

20 REPLIES 20

legacy1
Alessandro Volta

see if changing DNS on PC lets you get to the site.

1.1.1.1

8.8.8.8

9.9.9.9

run
ipconfig /flushdns

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Sorry I am just using mobile devices and the Xbox.

Login to the Virgin Media account and in the Web Safe section set Child Safe to Disabled.

Failing this manually set a public DNS on the XBOX. 

legacy1
Alessandro Volta

Thanks for this changed the DNS on the Xbox 1.1.1.1 and it has logged it. However is does seem quite slow to connect, is this typical using a public DNS.

Also done the same on android and it looks good but again seems slow to resolve.

legacy1
Alessandro Volta

Run this test and post your results
https://www.waveform.com/tools/bufferbloat

ping 1.1.1.1

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Results 

Screenshot_20230424-173118.png

But it took about 4-5 mins to even start the test after I clicked start.

  • Same on the Xbox, when I try and login it takes minutes to connect and doesn't work every time.

Pinging 1.1.1.1

Screenshot_20230424-173730.png

legacy1
Alessandro Volta
I think your connection is fine but your devices are the problem...

maybe try running this
https://www.grc.com/dns/benchmark.htm
and check response time
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