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Milneeuk
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Carshalton Outage

on ‎20-02-2023 08:01

Why has broadband been down since Thursday in SM5 with no way of establishing when it will be back?

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Anonymous
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Re: Carshalton Outage

‎20-02-2023 08:30 - edited ‎20-02-2023 08:31

Check for local faults on 0800 561 0061. It should give an estimated fix time

Also see https://www.virginmedia.com/help/billing-and-payments/automatic-compensation

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Kath_F
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Re: Carshalton Outage

on ‎22-02-2023 11:52

Hi Milneeuk, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you've been having an issue with your connection. 

Taking a look at things here, I can see you have since been in touch with the teams and an engineer has been booked to come and get your connection. 

Please let us know how the visit goes. 

Many thanks, 

Kath_F
Forum Team


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