I’ve been having issues with my internet dropping on and off rapidly, and my IT support at work told me to ask if my ISP uses CGNAT. I cannot find anywhere online that specifies if Virgin media do, and ringing up wasn’t very helpful. Does anybody know? Thanks in advance!
Unless there's good reason to suspect that, I think your IT networks people are looking too deep. A more probable cause is RF noise or signal power levels.
Connect to the hub by but don't log in, just click on the link "Check router status" That'll bring up a window with five tabs. Open the Downstream tab. Select all the text (Ctrl-A if using a keyboard), copy it (Ctrl-C), then paste it (Ctrl-V) into a reply here as TEXT not screenshots. Post that, do the same for the Upstream and Network log. You'll get an error message when you post the Network log, just click on "post" a second time.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks