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katiesarah
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Carrier grade network address translation

I’ve been having issues with my internet dropping on and off rapidly, and my IT support at work told me to ask if my ISP uses CGNAT. I cannot find anywhere online that specifies if Virgin media do, and ringing up wasn’t very helpful. Does anybody know? Thanks in advance!

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Andrew-G
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Re: Carrier grade network address translation

Unless there's good reason to suspect that, I think your IT networks people are looking too deep.  A more probable cause is RF noise or signal power levels.

Connect to the hub by but don't log in, just click on the link "Check router status"  That'll bring up a window with five tabs.  Open the Downstream tab.  Select all the text (Ctrl-A if using a keyboard), copy it (Ctrl-C), then paste it (Ctrl-V) into a reply here as TEXT not screenshots.  Post that, do the same for the Upstream and Network log.  You'll get an error message when you post the Network log, just click on "post" a second time.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Tudor
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Re: Carrier grade network address translation

Unless it’s a business line VM do not use CGNAT


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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legacy1
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Re: Carrier grade network address translation

Use hub in modem mode.

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Travis_M
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Re: Carrier grade network address translation

Hi @katiesarah

 

Thanks for posting on our community forum!

 

I've tried locating your account through the forum but i'm unable to do so, i'm going to private message you now to collect a few more details, please keep an eye on your inbox.

 

Regards

Travis_M
Forum Team



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