Hello Anyone, Im trying to find out why we dont get a speed even close to what we are paying for. called virgin they didnt listen and just said we wont always get the highest speed.
but that the point we NEVER do
Wired or wireless, or both?
its on both. i have my laptop plugged in over ethernet since i use it near the router
Could you access your router using http://192.168.0.1/ or http://192.168.100.1 for modem mode . You shouldn't need log in, select the 'Check Router Status' option and paste your 'Downstream', 'Upstream', and 'Network Log' tabs? Please copy/paste this data as text, split between multiple posts (Sometimes you have to click 'Post' twice due to an error message).
Could you please create a BQM (Broadband Quality Monitor) here, and post the live link?