Cant find where to order Wifi Pods

[Gears40]

Just recently joined and i knew i would have issues with wifi over the other side of the house, in particular my office. Using the connect app most of the time doing a test it fails! If i go closer to the door i can get 10Mb on a 350Mb line!

It says i can order the pods on the app but i cant see anywhere at all to order them or on the website!

Im on Volt 350 so should be be to get them for free

Can anyone on here help?

[jbrennand · Accepted solution]

See if anything in here helps….

https://www.virginmedia.com/wifi-max

You call 0800 064 3850 to order the first one after scanning for blackspots using the connect App.- or just wait here for a VM person to respond in a day or two and they will sort the first one for you. If you do call dont get fobbed off by the offshore CS agents' saying you aren’t eligible - you are - it is clearly stated on the webpage.

[Sabrina_B]

Hi @Gears40 👋.

Thanks for your post, apologies for the delay in responding with your signal issues. Can I ask do you still need assistance in this matter, I shall send you a private message should you still need to reach out to us. 

Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

Thanks.

Sabrina