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VMCS
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Cant connect to Netflix on Smart TV or You Tube

Hi I use my Hub 3 in modem mode and have connected a TP Link S4 Deco mesh network for wi-fi throughout the house - which works very well with high speeds available on all connected devices. My V6 box and Samsung TV are both connected via Wireless to the network and both state 100% connection and excellent signal strength. Si far so good, but now Netflix is now not loading and says there is no internet connection and You Tube has stopped streaming and is stuck at 'loading'. Any ideas please?
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MikeRobbo
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Alessandro Volta
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Message 2 of 7
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Re: Cant connect to Netflix on Smart TV or You Tube

Will they load without the TP Link in the system ?

Is the TP Link being used in Router Mode or as an Access Point ?

Can you connect to those sites using a PC or Mac ?

 


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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VMCS
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Re: Cant connect to Netflix on Smart TV or You Tube

Hi - thanks for the response. The TP Deco system is deployed as a router, with 2 satellites. I rechecked all of the connections and input the settings again on both V6 box and Smart TV and restarted the TV and everything worked again. I have checked this morning and its still working fine.

Are these streamed services (Netflix etc)  being provided by the internet connected TV or via the V6 box?  I assumed the former, but wondered why the cable box also needs  connecting to the internet?

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gary_dexter
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Alessandro Volta
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Re: Cant connect to Netflix on Smart TV or You Tube

Have you put the virgin hub into Modem Mode?

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VMCS
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Re: Cant connect to Netflix on Smart TV or You Tube

Yes the Hub is in modem setting and the wi fi performance around the house is now fantastic via the mesh network whereas before it could be 5 mbps in some parts.

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gary_dexter
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Alessandro Volta
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Re: Cant connect to Netflix on Smart TV or You Tube

Sorry, yes I see that in your first post now.

Do other web applications work on the smart tv?

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VMCS
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Re: Cant connect to Netflix on Smart TV or You Tube

Yes, everything is now working

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