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Campbellpete1
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Cant access account number

I’ve recently joined for broadband and I can’t find my email with my account number on, I’ve also forgot my username. Reason for ringing up is having issues with ‘weak security’ on devices connected to wifi

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jbrennand
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Re: Cant access account number

Are they iOS devices by any chance? If so see....

https://community.virginmedia.com/t5/Networking-and-WiFi/iOS-14-Weak-Security/td-p/4410050

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Sasha_W
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Re: Cant access account number

Morning @Campbellpete1

 

Welcome to the forum page and most importantly, welcome to Virgin Media 🙂 
 

Since posting this on Saturday, have you been able to find your account number? If not we can certainly help you with this. 

 

In regards to "weak security" this is nothing to worry about, your WiFi is secure, if this message appears on IOS devices, then please take a look at the link given above by @jbrennand as this should clear some things up for you. 

 

 

Thanks 

 

Sasha - Forum Team


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