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Cant Find IP address

Hi All

i am having troubke with my broadband connection. i have run the service status check and it says everything is fine but all my dwvices say they cant find IP address.

I have the Super Hub 2ac

the power light is on

the double arrow flashes

the tick is on

2.4ghz flashes

5ghz flashes

 

Thank you for any assistance given

 

Mike

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Re: Cant Find IP address

Thanks Benny2672, 

Thanks for your post and welcome to our community. 

Really sorry that you've been having some issues with the service, this ins't good. 

I've checked the back end of things and can't see anything sticking out that might be causing it. 

Can I ask if you've rebooted the hub or done a pin hole reset? 

Is it when you're using both a WiFi and wired connection? 

Emma_C - Forum Team
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