Virgin Media Community

[CeeJayCee]

I have tried 3 times to get a wifi pod delivered, and I haven’t received one yet. 

First order via the phone in November. Never arrived. 

Second via WhatsApp last week, never arrived. Subsequent chat via WhatsApp revealed the agent never placed the order!

Third time via WhatsApp the agent promised it would arrive today with courier delivery, but nothing has turned up. 

I’m a Volt customer so these should be free, and are one of the reasons I chose to stay with VM rather than switch to a competitor. 

How do I actually order one? 

[jbrennand]

Anything in here?

https://www.virginmedia.com/help/wifi-max

[CeeJayCee]

It says to activate Wifi max, which I’ve now done. I think it said it would be active from Monday. 

I don’t know why the VM staff haven’t done that the many times I’ve asked about this. 

Presumably once activated I can order the pods myself?

[Martin_N]

Hi CeeJayCee,

Thank you for your post. I'm very sorry for the issues you've had in ordering a WiFi pod. 

I have taken a look on our side and it looks as though you have now been able to get this sorted. 

Please let us know if you need any further assistance. 

^Martin