I have conducted a speed check around my house as per the directions in the connect app however with repeated speeds less than 20Mbps in a number of rooms but green "great" results I have not been offered the opportunity to order a POD. Can someone please assist.
Sorry to see you are having problems ordering the wifi pods. VM will only send out one at a time, and there must be at least 7 days before ordering each one. It's up to three in total depending upon coverage.
They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they are £8 a month.
I hope the following helps. You need to use the Connect app to perform the Home Scan in the area where the signal is low(est)
The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app.
If that doesn't work you can call 0800 064 3850 to order the first one
Thank you for your post and welcome to the forums.
Sorry to hear about the issues you've been experiencing with your connection and trying to order pods. To save any more time on this - I will send you over a private message so I can help get this resolved.