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Cannot order Pods

Joining in

I have conducted a speed check around my house as per the directions in the connect app however with repeated speeds less than 20Mbps in a number of rooms but green "great" results I have not been offered the opportunity to order a POD. Can someone please assist. 


Very Insightful Person
Very Insightful Person

Hi @DD5 

Sorry to see you are having problems ordering the wifi pods. VM will only send out one at a time, and there must be at least  7 days before ordering each one. It's up to three in total depending upon coverage.

They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they are £8  a month.

I hope the following helps. You need to use the Connect app to perform the Home Scan in the area where the signal is low(est)

The info below is a copy paste of the steps provided by @John_GS  (Forum Team) in how to order them when using the Connect app.

  • Tap Start the scan 
  • Then Start the scan again 
  • While connect to WiFi, Tap I’m ready 
  • Wait 2 mintues for Scan 
  • Scan complete, Tap continue 
  • Tap Add a room, Tap the room you're in 
  • Start the Scan (do this in every room) 
  • Scan complete 
  • Tap Optimise WiFi now if an option 
  • If so, Tap Optimise 
  • Optimisation complete, Tap Rescan room,  Tap Start Scan 
  • Tap Order a WiFi Booster if an option

If that doesn't work you can call  0800 064 3850 to order the first one 

Following that if you need additional pods you can order them by logging into /my-virgin-media , as per the info below from ?

How do I get a second or third WiFi Pod?
If you’re not getting download speeds of at least 20Mbps in every room with one WiFi Pod, you can request a second or third by signing in to My Virgin Media, clicking on Your Package and following the steps in the WiFi Max tab
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Dialled in

You'll be wasting your time ordering a pod via the Live Chat or ring VM direct, unfortunately it seems the only way you'll get one is if an admin on here picks up this thread and contacts you


It is so much quicker and simpler to order WiFi Repeaters from Argos or Amazon.
The upsides of owning fully featured and unlocked repeater are many !

Forum Team (Retired)
Forum Team (Retired)

Hi DD5, 


Thank you for your post and welcome to the forums. 


Sorry to hear about the issues you've been experiencing with your connection and trying to order pods. To save any more time on this - I will send you over a private message so I can help get this resolved. 




Forum Team (Retired)
Forum Team (Retired)

Absolutely lovely to hear! 


Thank you for letting me know.