Menu
Reply
Deen9
  • 5
  • 0
  • 1
Tuning in
605 Views
Message 1 of 10
Flag for a moderator

Cannot get a hold of Virgin Media

Apologies in advance if this is the wrong place to ask this question.

I cannot find the Virgin Media virtual chat page. It just gives me a number of options that redirect me elsewhere, i.e. not useful at all.

I need them to cancel when my contract ends (I am a student that is about to move), otherwise they'll be charging me double what the usually do...

Any advice? Do I just call them during the hours they are avaliable? It might be a difficult since I'm doing a 9-5 (and have been regardless of Covid, i.e. exhausted!). It would be much easier if I was able to send a simple text. Thanks everyone

0 Kudos
Reply
carl_pearce
  • 4.75K
  • 405
  • 713
Superstar
600 Views
Message 2 of 10
Flag for a moderator
Helpful Answer

Re: Cannot get a hold of Virgin Media

You can do it by post (It's in the Terms and Conditions of your contract with VM).

MikeRobbo
  • 15.27K
  • 1.17K
  • 1.94K
Alessandro Volta
599 Views
Message 3 of 10
Flag for a moderator
Helpful Answer

Re: Cannot get a hold of Virgin Media

You can contact VM to report your problem using ...

Text service on 07533051809

150 from Virgin landline.

0345 454 1111 from any other UK  phone.

Or you can wait on here for one of the VM Staff to pick up the thread but this may take a few days.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
newapollo
  • 4.87K
  • 794
  • 1.12K
Superstar
594 Views
Message 4 of 10
Flag for a moderator
Helpful Answer

Re: Cannot get a hold of Virgin Media

Hi Deen9,

You could try the text messaging service.

Just send  a text with a description of cancel  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

You can also call  150 from your Virgin landline, or 0345 454 1111, options 1,1,4 and 4, but best to call at 8am to avoid call queues.

Or write to them to as per the terms and conditions. If writing send it by registered post.

Virgin Media Sales Operation Support, Diamond Plaza, Daleside Road, Nottingham, Nottinghamshire, NG2 3GG;

 https://www.virginmedia.com/shop/the-legal-stuff/terms-and-conditions-for-fibre-optic-services#end

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
Deen9
  • 5
  • 0
  • 1
Tuning in
590 Views
Message 5 of 10
Flag for a moderator

Re: Cannot get a hold of Virgin Media

Thanks Mike. I have just sent them a text message.

Is there any way to 'boost my chances', if you will, of VM staff picking up on my thread?

Thanks again

Deen

0 Kudos
Reply
Deen9
  • 5
  • 0
  • 1
Tuning in
582 Views
Message 6 of 10
Flag for a moderator

Re: Cannot get a hold of Virgin Media

Thanks everyone

0 Kudos
Reply
carl_pearce
  • 4.75K
  • 405
  • 713
Superstar
581 Views
Message 7 of 10
Flag for a moderator

Re: Cannot get a hold of Virgin Media


@Deen9 wrote:

Thanks Mike. I have just sent them a text message.

Is there any way to 'boost my chances', if you will, of VM staff picking up on my thread?

Thanks again

Deen


Other peoples issues are just as important as yours. Threads are prioritised based on latest post.

Helpful tags mark the thread as resolved btw.

jpeg1
  • 4.25K
  • 236
  • 678
Community elder
509 Views
Message 8 of 10
Flag for a moderator

Re: Cannot get a hold of Virgin Media

The forum staff on here can't deal with contract matters.

The best way to cancel is to write to the address shown in your contract.

0 Kudos
Reply
Kovu89
  • 14
  • 0
  • 2
On our wavelength
429 Views
Message 9 of 10
Flag for a moderator

Re: Cannot get a hold of Virgin Media

HI,

 

I have had exactly the same issue for 3/4 weeks now. 

Cannot get through to call centres, live chats not answered neither is text message service.

I have put in a complaint with all my evidence now to CISAS.

Seems like 100's are having the same issues

0 Kudos
Reply
jpeg1
  • 4.25K
  • 236
  • 678
Community elder
414 Views
Message 10 of 10
Flag for a moderator

Re: Cannot get a hold of Virgin Media

Yes. Virgin's customer service is worse than ever. It's deplorable and I can understand you wanting to leave. 

But if you just want to end your contract, why make it so hard for yourself with multiple calls and official complaints?  All you need to do is write a brief letter to the address in your contract. Job done. 

0 Kudos
Reply