Menu
This website uses cookies. By clicking OK, you consent to the use of cookies. Click Here to learn more about how we use cookies.
OK

Virgin Media Community

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Post a question

Reply
Korando
  • 2
  • 0
  • 0
Joining in
154 Views
Message 1 of 5
Flag for a moderator

Cannot connect to ip address

3 weeks ago

Rang tech as only one device could connect to WiFi all other devices saying couldn't get ip address was told hub is working fine and issue in area it will be working by 1930. Took an hour and a half to get through. Yet there is no reported faults in my area according to virgin media website 2300 still no connection appalling customer service. Can anyone help please.

0 Kudos
Reply
RedGooner
  • 1.87K
  • 66
  • 248
Super solver
152 Views
Message 2 of 5
Flag for a moderator

Re: Cannot connect to ip address

3 weeks ago

There is an PANDEMIC happening....

--
Red (VM SH2 AC Beta tester)
Running on 1Gbps VM service with SH4 in Modem Mode, with a ASUS RT-AC5300 router. With this setup I get Fantastic WIRED and WIRELESS Signals in my home. I dont work for VM. But I work in IT, and I know my tech.
My advice is at your own risk. If you are happy with my answers please press Kudo ?
0 Kudos
Reply
Korando
  • 2
  • 0
  • 0
Joining in
143 Views
Message 3 of 5
Flag for a moderator

Re: Cannot connect to ip address

3 weeks ago

What has the pandemic got to do with not being able to connect to the Internet which may I add i pay for

0 Kudos
Reply
RedGooner
  • 1.87K
  • 66
  • 248
Super solver
82 Views
Message 4 of 5
Flag for a moderator

Re: Cannot connect to ip address

2 weeks ago

**bleep**.

Thats why its taking longer to get thru to CS, most are closed down. Staff are WFH.

Reset you SH to factory defaults.

Does the same happen on WIRED connections.

--
Red (VM SH2 AC Beta tester)
Running on 1Gbps VM service with SH4 in Modem Mode, with a ASUS RT-AC5300 router. With this setup I get Fantastic WIRED and WIRELESS Signals in my home. I dont work for VM. But I work in IT, and I know my tech.
My advice is at your own risk. If you are happy with my answers please press Kudo ?
0 Kudos
Reply
Z92
  • 2.01K
  • 166
  • 308
Problem sorter
69 Views
Message 5 of 5
Flag for a moderator

Re: Cannot connect to ip address

2 weeks ago

@Korando wrote:

What has the pandemic got to do with not being able to connect to the Internet which may I add i pay for

You pay for internet to be provided to your hub. WiFi isn't guaranteed and never has been as there are many factors outside Virgins control. You need to try to use a wired connection to see if you have the same problems. 

 

0 Kudos
Reply

Digital life blog

News

Help videos

Help forum