Re: Cannot connect Virgin Media Connect app to my existing Hub 3.0
3 weeks ago
Hi Emily. All sorted for now. I used Mike Robinson's suggestion and got into my hub's settings page on my laptop which is hard wire connected to the hub. I changed the settings password as the screen prompted me to do. Then I reloaded the Virgin Media Connect app onto my phone. It recognised and accepted my sim and my Virgin Media sign in on the broadband section. It then accepted my new settings password via the connect via the existing hub 3.0 method. I have run wifi scans throughout my home and all seems fine for now.