Menu
Reply
dawpool
  • 3
  • 0
  • 0
Tuning in
215 Views
Message 1 of 7
Flag for a moderator

Cannot connect Ring or other things

I have an old hub. Software currently showing V2. 01.15. 

I have tried to connect a Ring doorbell and a small wild life camera. No success. Rebooted 100 times.Been on to Virgin for hours on end. They insist that everything is in order. Tried the devices at friend's house all working to perfection.Anybody able to help please. 

Wild life camera is in same room as router. 

Laptop and Alexa are in same room and work well on 5g. I have a TP booster in hall near bell this works with kindle on 5g. Problem seems to be the 2.5g network but I am cannot be sure.

Many thanks for help and advice. 

0 Kudos
Reply
jbrennand
  • 24.06K
  • 2.54K
  • 4.37K
Very Insightful Person
Very Insightful Person
185 Views
Message 2 of 7
Flag for a moderator
Helpful Answer

Re: Cannot connect Ring or other things

Can you clarify exactly what Hub model it is - should be printed on its base sticker.

Can your devices detect the SSID's for the two bands ? Log into the Hub settings and see whether the 2.4 band has somehow become inactivated. Switch it off and on again to test it.

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
dawpool
  • 3
  • 0
  • 0
Tuning in
51 Views
Message 3 of 7
Flag for a moderator

Re: Cannot connect Ring or other things

Thanks for help. It is a Super hub AC. Managed to get Ring connected but it cuts out over and over again. 

0 Kudos
Reply
Adduxi
  • 3.2K
  • 251
  • 700
Very Insightful Person
Very Insightful Person
46 Views
Message 4 of 7
Flag for a moderator

Re: Cannot connect Ring or other things

As John has suggested, best to split the SSID's and set the wifi channel manually.  Download a wifi scanner for your phone and it will let you see which 2.4ghz  wifi channel is the least congested.  Will be either 1, 6 or 11.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

dawpool
  • 3
  • 0
  • 0
Tuning in
35 Views
Message 5 of 7
Flag for a moderator

Re: Cannot connect Ring or other things

Thank you

0 Kudos
Reply
jbrennand
  • 24.06K
  • 2.54K
  • 4.37K
Very Insightful Person
Very Insightful Person
29 Views
Message 6 of 7
Flag for a moderator

Re: Cannot connect Ring or other things

Do as Adduxi says, note thet the SH2ac already has the 2.4 & 5GHz networks on separate SSID's - i.e. they are already "split".

Might be worth looking in the settings to see if its all as it should be.

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos
Reply
legacy1
  • 16.32K
  • 712
  • 1.6K
Alessandro Volta
26 Views
Message 7 of 7
Flag for a moderator

Re: Cannot connect Ring or other things

And if it doesn't work out you can always use modem mode and get your own wireless router with 1Gb ports.

---------------------------------------------------------------
0 Kudos
Reply