Cannot cancel engineer

[Nasim123]

Hello.

I cannot cancel the engineer on the virgin media app. It says that you can no longer cancel the engineer appointment online anymore. How can I cancel if my appointment is tomorrow between 8 and 6. Please cancel this ASAP as I was told this can be done online, but that is not the case.

[Akua_A]

Hi @Nasim123,

Welcome to our community forums and thank you for your first posts.

Sorry to hear you are having issues online regarding cancelling your appointment. We can understand this is not ideal. Do you still need help regarding this? Please let us know and we will be happy to assist.

Thanks,