Cannot Run VM Connect on Tablet as My VM Log On Not Accepted

[Hantsman]

Just been upgraded to Hub 5.  Downloaded VM Connect App to my tablet running Android v11.  Asks me to log on to My VM account to start but will not accept my usual Ntlworld email account as valid.  Outside of VM Connect App  I can still log into My VM with that email with no problem.  How do I get in?

[Lee_R]

Hi @Hantsman thanks for posting and welcome back to our community.

Sorry to hear that you're unable to log into the connect app.  And for any inconvenience this may be causing you.  I would like to take a look on your behalf.  I am going to send you a private message.  Please keep an eye on your inbox in the top right of your screen.  

Regards

Lee_R