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Cancelling account

Joining in

Been trying to cancel my Wi-Fi after moving house and changing from a student contract. I am unable to get through when I call. I have been in a queue on live chat for over 4 hours to get through. How can I cancel my account if I can’t contact anyone?


Very Insightful Person
Very Insightful Person

Call 150 from a VM phone or by dialling 0345 454 1111 - select options 1,1,4,4, - thats the UK based retentions team - but calling at 08.00 is the best time to get through without being diverted offshore.

"TOP TIP: If you're struggling to get through or are tired of waiting in the queue - you can try Virgin Media's cancellation and retentions department directly on… 020 3743 6947 or 0800 952 2277 or  0800 052 2001 - - or some have used 020 3743 6947 - but no guarantee of getting through on these either though


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Forum Team (Retired)
Forum Team (Retired)

Hi @Haraway122,

Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you've had some issues cancelling your student contract! I'll be happy to look into this issue further for you and see what we can do to assist further.

I'll send you a Private Message to confirm a few details, so please keep an eye out for an envelope at the top right corner of your Forum page. I'll be in touch soon.
Thank you! 

Forum Team

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Thanks for your reply unfortunately still no response on any of the avenues