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Nannyjack
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Cancellation

on ‎19-01-2021 21:06

Can someone please tell me how I'm supposed to cancel my contract due to the price increase in March when no one answers the phone and the online chat had me waiting for over an hour for the cancellation team to connect 

I asked for a call back and never for that either. 

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apcyberax
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Re: Cancellation

on ‎19-01-2021 21:10

phone in or write as agreed in your contract.

Call backs never happen

Best time to call is early morning just after they open at 8am

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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