Virgin Media Community

[JayC138]

I'm trying to cancel my broadband. The automated telephone line only allows me to get to a certain stage (it says it doesn't recognise my password). I've tried the chat function but this is a robot and I have the same issues. 

I'm having to resort to writing a letter - please can anyone advise the address that I should send the letter to?

[tehwolf · Accepted solution]

Virgin Media Sales Operation Support,

Diamond Plaza,

Daleside Road,

Nottingham,

Nottinghamshire,

NG2 3GG

send it recorded delivery

[JayC138]

Thanks for the response 😀

[Emily_G]

Thanks for the post JayC138 and welcome to our community.

To cancel your account with us you would need to follow options 1, 4 then 4 when calling on 150/0345 454 1111 or send written request to cancel to the address given above. 

Thanks, Emily.