Cancel contract 14 day cooling off period

[Pavan90]

Have received pre contract documents via email but no account number. I wish to cancel the contract and I am within the 14 day cooling off period.

however i cannot get through via phone as no account number or landline. Livechat is useless and disconnects

i have sent a letter in the post but i want somebody to contact directly to sort the matter asap

[jrl7904]

good luck with getting anyone to help

[David_Bn]

Thanks for your post on our Community Forums @Pavan90, and a very warm welcome to you!

Sorry to hear of the desire to cancel the services and the difficulty you've faced when trying to speak to our team.

Can you please confirm when you sent the letter for this request and to which postal address this was sent?

Thanks,

David_Bn