Cancel broadband - I have been trying to cancel the broadband which is in my husbands name
I had set up broadband for my husband and the direct debit was going out of my account. I set u the account and i have paid the bill for the last 3 years . Hes now left and i am unable to cancel the broadband. So 2 months ago i cancelled the direct debit after unable to speak to anyone due to the account not being in my name . I again tried to contact Virgin again and finally managed to speak to someone but still told i am unable to cancel the account and there are 2 months of payments that need to be paid.
I am concerned that my husband will be black listed due to Virgin media not letting me cancel the account and i refuse to pay £102.07 due to this being Virgins lack of effort in assisting me close the account.
Someone will certainly be "blacklisted" if the bill is not paid as I assume you have still been receiving the services. If the account is in your husbands name - then he is the only person who can close the account (unless there are unusual circumstances - death?) otherwise anybody could close anybody elses account ! Can you not advise him to do so asap to avoid the inevitable ? I presume it will be he who will get the hit on on his "credit rating" and VM will certainly transfer the issue to debt collectors. Was the DD coming from your or his or a joint account ? That might have a bearing also.
-------------------- John --------------------
My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.