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fangster
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Can't reach a website on Virgin broadband that I can using other providers and Virgin mobile too!

I can't reach the lloyds business banking site: https://onlinebusiness.lloydsbank.co.uk

from my computer using home wifi, I can from my virgin phone with the wifi turned off using 4G but not with the wifi turned on.

This also works using other internet providers. Any thought sabout what the issue is and if there is anything a lowly end user can do about it? Thanks!

 

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legacy1
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Re: Can't reach a website on Virgin broadband that I can using other providers and Virgin mobile too!

Get tracetcp run
https://simulatedsimian.github.io/tracetcp.html
tracetcp onlinebusiness.lloydsbank.co.uk:443
---------------------------------------------------------------
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jbrennand
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Re: Can't reach a website on Virgin broadband that I can using other providers and Virgin mobile too!

Dont know if that would be blocked by "Childsafe" being activated on you account - but if its on try turning it off and see if that sorts it.

Log onto your online account and click the "MyApps" Tab - it is in there

--------------------
John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 1 WiFi, 1 on PA) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. On 250Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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fangster
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Re: Can't reach a website on Virgin broadband that I can using other providers and Virgin mobile too!

Thanks, that made me run the less sophisicated tracert and that says:

Unable to resolve target system name onlinebusiness.lloydsbank.co.uk.

 

which probably is an issue!

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Roger_Gooner
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Re: Can't reach a website on Virgin broadband that I can using other providers and Virgin mobile too!


@fangster wrote:

I can't reach the lloyds business banking site: https://onlinebusiness.lloydsbank.co.uk

from my computer using home wifi, I can from my virgin phone with the wifi turned off using 4G but not with the wifi turned on.

This also works using other internet providers. Any thought sabout what the issue is and if there is anything a lowly end user can do about it? Thanks!


I suspect a DNS problem, I have no problem using 9.9.9.9.

C:\>tracert onlinebusiness.lloydsbank.co.uk

Tracing route to s16370.cdn.lloydsbanking.com [23.54.75.55]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3    10 ms    10 ms     8 ms  haye-core-2a-ae36-0.network.virginmedia.net [80.3.178.217]
  4     *        *        *     Request timed out.
  5    12 ms    10 ms     8 ms  eislou2-ic-4-ae0-0.network.virginmedia.net [62.254.59.130]
  6    10 ms    10 ms    11 ms  host-62-252-5.115.not-set-yet.virginmedia.net.5.252.62.in-addr.arpa [62.252.5.115]
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10    11 ms    12 ms     7 ms  a23-54-75-55.deploy.static.akamaitechnologies.com [23.54.75.55]

Trace complete.
--
Hub 3.0, TP-Link Archer C8, TP-Link TL-SG108S 8-port gigabit switch, V6
My Broadband Ping - Roger's VM broadband connection
fangster
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Re: Can't reach a website on Virgin broadband that I can using other providers and Virgin mobile too!

Thanks. The connection automatically uses the Virgin DNS servers:

194.168.4.100
194.168.8.100

 

So I set it manually to 8.8.8.8 and it worked. What's up with virgin DNS then?

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Ilyas_Y
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Message 7 of 9
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Re: Can't reach a website on Virgin broadband that I can using other providers and Virgin mobile ...

Hey @fangster, thanks for the reply on the forums.

I'm glad to see that the issue has now been resolved.
May I ask if this happens on every device that was on the DNS?
Let us now.

Kind regards.

Ilyas - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


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fangster
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Message 8 of 9
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Re: Can't reach a website on Virgin broadband that I can using other providers and Virgin mobile ...

Hi Ilyas,

The virgin DNS also now works (something must have updated) but at the time, yes if I used my phone on the Virgin wifi it also didn't work but it did when on 4G and my desktop on Virgin wifi didn't work.

 

Thanks.

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John_GS
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Message 9 of 9
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Re: Can't reach a website on Virgin broadband that I can using other providers and Virgin mobile ...

Hi @fangster

Thanks for coming back to the thread and great to hear all sorted 🙂

Do pop back if you need further assistance.

Best wishes,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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