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Can’t order second Wifi Pod

KBJepp
Joining in

Hi,

I have 1gig virgin wifi max so I am entitled to up to three pods. I ordered a first pod, which arrived however I am still having connectivity issues in parts of the property. 

When I try to order another pod on the website it says I need to call or use the live chat. When I use the chat or call it is either impossible to get through to someone, or the person tells me that a pod is being ordered but it never gets sent out and I don’t receive order confirmation.

Please could somebody from Virgin here send out a second max pod to my property? 

1 REPLY 1

Zoie_P
Forum Team
Forum Team

Hi @KBJepp,

Thank you for your post. I am sorry to hear you have had issues getting this ordered, I have checked and can see you have spoken to our team since your post. Has this been ordered for you? 
Thanks,
Zoie