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Can’t get internet but neighbours can

ScottTriceratop
Joining in

So 69a-e can get Virgin but e and f cant. We have access to Road and the box is around the corner. Called up and told us we cant get it even though we are 2 meters away from a flat that has it.

 

Any way virgin are willing to solve this? We were told we could get Virgin by the landlord 

4 REPLIES 4

Matthew_ML
Forum Team
Forum Team

Hey ScottTriceratop, thank you for reaching out and for your interest in joining us. 

Sometimes even know you are next door the box round the corner would work to your address as every line is different.

I will send you a PM though to take some details so the specialist team can give you a call. 

Please look out for my message in your inbox. Cheers 

Matt - Forum Team


New around here?

Matthew_ML
Forum Team
Forum Team

Thank you for this, I have now filled the form in you should get a call from the specialist team within 14 working days. 

Please do keep us updated on how this goes. Thanks 

Matt - Forum Team


New around here?

I think I got a phone call but missed it how do I know what they wanted to say

Hi ScottTriceratop,

We're sorry you missed a call from our team. Unfortunately, we are not made aware of what the call was about, however it may have been to discuss getting services at your property. 

Our team will try and contact you again in due course.

Kind regards Jodi.