24/8 engineer calls to connect our broadband he finds that the cable has been cut in the street,he can’t do it (it’s a 2 man job) ,2/9th 3 engineers turn up they can’t do it (they don’t do holes? ) ,it is now the 8/9th and I’m still waiting and have not received any contact from anyone at Virgin disgusting customer service.
Welcome to our Community and thanks so much for your first post - I was sorry to understand that there has been some issues with your cabling and it needs replacing. I have managed to locate your account and can see that the repull (cable replacement) has been booked on the account.
I can also see that you have managed to book a standard fault visit via your online account however, this would not usually be required.
You should be able to check the dates and times of both appointments via your online account
If you have any issues once the repull has been completed, please do not hesitate to get back in touch and we can take a further look for you.
Just to let you all know for those who are familiar with my broadband connection problem,I waited patiently today for the 4th Lot of engineers to come and connect me to broadband,guess what they never turned up !! . I received an apology through an email and a new appointment if required ( if required? ) I have also been given a £25 compensation to go off my next bill which is fine but there’s no mention of me being charged for August when I didn’t have any broadband,looks like the beginning of another saga? .
Hi Corey I apologise for the misunderstanding in my post I did get connected eventually after 4 weeks of trying but my post was concerning being billed for August when I was not connected,once again apologies for misleading you.