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Can't cope with constant dropouts and not getting speed i pay for

Someone who works at VM please help me, i'm losing my s***with this awful service

  • Key worker working from home
  • was on 200mb
  • cancelled all services when out of contract because i couldn't cope with constant drop outs
  • was retained and put on 350mb
  • retaining agent advised me to use the app to check for black spots
  • got the free booster which seemed to work OK at first but after a few days issues start and i've got just as many drop-outs if not more as i did before i cancelled
  • had a couple of actual service outages over the last couple of weeks as reported on the virgin website
  • service is suppose to be working fine now according to tests - but certainly not for me though
  • today my wifi dropped out at least 10 times so far
  • the booster regularly loses all internet to it
  • sometimes i can connect to the booster wifi but not the super hub 3 wifi
  • sometimes other way round
  • sometimes no wifi at all from the SH3 or booster but pc connected by Ethernet still gets internet
  • i'm doing regular speed checks on different devices and only time in last few weeks i had full speed was thurs oct 15th at 3pm:

https://www.speedtest.net/result/10254276758.png

  • the other night at 11pm when i fisrt started on this post: 200mb wired, 56mb on my samsung s10 sat 2 meters away from SH3 on 5g

https://www.speedtest.net/result/1028315553

  • I live in a close full of old people with a green box right at the bottom of our road
https://www.thinkbroadband.com/broadband/monitoring/quality/share/70e7e35642bc11076dcc0b7ddfb13d9cfda3895b

 

Just got kicked off my work VPN again when i lost wifi while putting this message together, speed test shows 281 down and 36 up

https://www.speedtest.net/result/10292993220

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