Can't connect to the connect app or my Sky Q

[Niknak67]

Please can anyone help me? My broadband all of a sudden won't connect to any of my sky q boxes. It says it can find the hub but can't connect to the Internet. I also tried to go on to the connect app and that's saying it can't find my hub! 

[Client62]

Sky Q with VM Hub

May see message “It looks like you do not have an internet connection”

Set the Sky Q DNS to a Public DNS to resolve connection failure caused by VM’s “Child Safe” DNS content filter blocking access.

Settings >> Status >> Network Connection >> Network Setup >> Advanced Settings >> IP Settings >> Set Manually >> DNS Server: 8.8.8.8 or 1.1.1.1 >> Confirm >> back. 

[Kath_F]

Hi Niknak67, 

Thanks for posting here in the Community ⭐ 

We're sorry to hear you're having an issue with getting connected to your Sky Q with your hub. 

I can see Client62 has offered some advice - please let us know if this suggestion works. 

Can you also let us know if you're having issues with any other devices connecting or if it's just the Sky Q. 

In terms of the Connect App, I can see you have another thread open and my colleague has already replied to you. You can view this here. 

Many thanks,