Can't connect to hotspot

[robinsonpr]

I have an Android (pixel 4) and cannot connect to any public or private hotspots with the Virgin Connect app. I know I'm right on top of a hotspot.  Can see the WiFi network "Virgin Media" when I go to WiFi settings.  With strong signal.  But the app does not connect even though I am signed in and it says it will automatically connect when I am in range.

In the app under Home - Settings - About it says "Virgin Media WiFi Profile - Yes".  

If I manually try to connect the WiFi to the "Virgin Media" network I can see it asks for all sorts of stuff I don't know.  Eg Domain. 

Can anyone help?

[newapollo]

Hi robinsonpr,

Does this page help? https://www.virginmedia.com/help/sim-based-wifi-eap-profile-settings 

[robinsonpr]

Ah.  Yes.  And no.  I didn't realise I needed a Virgin Mobile Sim in order to be able to use hotspots.  I haven't read that anywhere else.  O thought being a Virgin Broadband customer was the only requirement.  Shame.  

[robinsonpr]

Hmmm maybe I don't need a Virgin SIM.  This is from the Virgin site ...

"The Virgin Media Connect app gives Virgin Fibre and Virgin Mobile customers free access to 20 million WiFi hotspots"

I'm a Virgin Fibre customer so should get hotspot access, right?

[Graham_A · Accepted solution]

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@robinsonpr wrote:

Ah.  Yes.  And no.  I didn't realise I needed a Virgin Mobile Sim in order to be able to use hotspots.  I haven't read that anywhere else.  O thought being a Virgin Broadband customer was the only requirement.  Shame.  

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You don't need a Virgin Mobile sim to use the VM hotspots. A VM broadband account can be used to setup the VM Connect App for hotspot access.

[robinsonpr]

Yes just discovered that I am eligible as a Broadband customer.  So back to original question...why won't my phone connect to any hotspots even when sitting right on top of them with good WiFi signal!?!?

[Gareth_L]

Hello robinsonpr

Thanks fotr yout post and question 

Can I just ask what

Phone you have 

Operating system 

What version it is on 

Gareth_L

[robinsonpr]

Google Pixel 4.  On version 11 of android. 

[Gareth_L]

Thanks robinsonpr

We do have an issue right now with Android 11 and hotspots 

It is being investigated and is currently in the process of being fixed 

Sadly we dont have an estimated fix time yet 

Gareth_L

[robinsonpr]

Ok thanks for the update