Menu
Reply
Highlighted
  • 3
  • 0
  • 0
Joining in
127 Views
Message 1 of 5
Flag for a moderator

Can’t connect to broadband

Hi. 

Needing help please. 

All devices doing same - Wifi shows as connected with full bars, yet no connection to the internet  

We’ve done the usual, reset, followed trouble shooting steps etc but nothing  

Cant get any contact with a call centre as they are understandably closed. Anyone know how to get help from Virgin at all? 

I can’t find any way of contacting them via email or otherwise. 

please help! I have to work from home and I’m lockdown with a teenager and no internet 😂

 

 

0 Kudos
Reply
Highlighted
  • 89
  • 20
  • 31
Forum Team (Retired)
Forum Team (Retired)
121 Views
Message 2 of 5
Flag for a moderator

Re: Can’t connect to broadband

Hi, what lights do you have showing on your modem/router?

Here to help! I'm a technician helping out whilst working from home. Find out more


0 Kudos
Reply
Highlighted
  • 52
  • 9
  • 19
Forum Team (Retired)
Forum Team (Retired)
119 Views
Message 3 of 5
Flag for a moderator
Helpful Answer

Re: Can’t connect to broadband

Hi 

I have private messaged you regarding this

Thanks

Josh


Here to help! I'm a technician helping out whilst working from home. Find out more


0 Kudos
Reply
Highlighted
  • 3
  • 0
  • 0
Joining in
110 Views
Message 4 of 5
Flag for a moderator

Re: Can’t connect to broadband

Hi 

I have a solid white light on the router. 

0 Kudos
Reply
Highlighted
  • 3
  • 0
  • 0
Joining in
103 Views
Message 5 of 5
Flag for a moderator

Re: Can’t connect to broadband

Hi Josh-B1 

I can’t see any message from you. 

can you send again please?

0 Kudos
Reply