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erimut
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Can’t connect to Broadband but all my neighbours have virgin

All my neighbours appear to have virgin broadband but when I tried to set it up in my property I was told I could not. My address is the only address in the whole street that can’t get it. I really want to switch from sky as their broadband is atrocious. Can this be looked into. All the customer service guys I spoke to couldn’t provide an answer. 

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BumbleVMTech
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Re: Can’t connect to Broadband but all my neighbours have virgin

I can take a look into this for you

I have sent you a PM to take some details and we'll go from there

 

Regards

Rich


Here to help! Im a Field Technician helping out from home.

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Lee_R
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Re: Can’t connect to Broadband but all my neighbours have virgin

Hi @erimut thanks for posting and welcome to our community.

I am sorry to hear that you're currently unable to have our service at your property.  I will leave you in the capable hands of BumbleVMTech.  Please do reach out if you need any further help.

Regards

 

Lee_R

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ChrisThorn
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Re: Can’t connect to Broadband but all my neighbours have virgin

Hi there

I have exactly the same question - just wondering if you had any success? We've tried to sign up with Virgin before, but told the address isn't supplied - although the wire going into my neighbours place is just a meter away!

Any help/suggestions would be much appreciated.

C

 

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Steven_L
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Re: Can’t connect to Broadband but all my neighbours have virgin

Hey @ChrisThorn,

Welcome to the community and thanks for taking the time to post your issue on the forums.

I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started.
Regards,
Steven_L

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Steven_L
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Re: Can’t connect to Broadband but all my neighbours have virgin

Thanks for confirming your details via private message @ChrisThorn.

I have passed this over to our new services team to have this investigated and they will be in touch with you soon to discuss this further.

Regards,

Steven_L

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