Menu
Reply
LizRose
  • 3
  • 0
  • 0
Joining in
129 Views
Message 1 of 5
Flag for a moderator

Can't connect new hub to pc

So I have a new hub I hadn't asked for a new one just told I had to have it. I have connected 2 mobiles a tablet and a PC ok 🙂

However I can't connect my other PC I use for my business.

When I switch PC on theres no network code to click on although connections are available to just about everyone else living nearby.

 

 

0 Kudos
Reply
Client62
  • 1.85K
  • 115
  • 425
Super solver
114 Views
Message 2 of 5
Flag for a moderator

Re: Can't connect new hub to pc

I am guessing you now have a Hub 5 and the office computer is not connecting.

If that is the case, look at the Hub 5 Wireless >> Security settings and change the encryption mode from WPA2-PSK/WPA3-SAE to WPA2-PSK for both the 2.4 and 5Ghz bands.

0 Kudos
Reply
LizRose
  • 3
  • 0
  • 0
Joining in
90 Views
Message 3 of 5
Flag for a moderator

Re: Can't connect new hub to pc

Havn't a clue what that means, hopefully can get a family member to help 😅
0 Kudos
Reply
LizRose
  • 3
  • 0
  • 0
Joining in
70 Views
Message 4 of 5
Flag for a moderator

Re: Can't connect new hub to pc

2.4GHz is already set to WPA2-PSK 

With the same WiFi Network Name (SSID)  for 2.4 and 5GHz I cant alter the 5GHz security settings

When I changed (SSID) Password for 2.4  I can then view 5 GHz setting which is also WPA2-PSK

Unfortunately, this makes no difference to my P.C. connection problems. 

0 Kudos
Reply
jbrennand
  • 35.07K
  • 3.41K
  • 6.67K
Very Insightful Person
Very Insightful Person
31 Views
Message 5 of 5
Flag for a moderator

Re: Can't connect new hub to pc

Try switching off (disabling) Smart/intelligent Wifi as that is what is combining the two wifi bands into a single SSID. That should then allow you to alter the features individually - rename them to keep them separate

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 1 WiFi, 1 on PA) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. On 250Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos
Reply