Community FAQ
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Can’t connect WiFi pod to hub 5

robsonnufc
Tuning in

on ‎29-12-2023 12:27

Since I’ve had the hub 5 installed my WiFi pod isn’t connecting. I’ve read a few posts on here but can’t fathom it out. Seems to be that I need someone at virgin to connect the pod to the hub? Any help is appreciated, thanks in advance

0 Kudos
1 REPLY 1

jbrennand
Very Insightful Person
Very Insightful Person

on ‎29-12-2023 14:53

First, try the equipment activation number on - 0800 953 9500 (follow options) and check with them. You will need the Model numbers, serial numbers/MAC addresses off the barcode stickers of ALL pieces of kit and also your account number


--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos
Top