Virgin Media Community

[Dezo]

I want to connect wi-fi bulbs and they require a 2.4 ghz connection. Is this the default setting on the hub 3?

If so I can't connect them. Any advice appreciated 

[-tony-]

the hub 3 has 2.4 and 5 - the default is for them to have the same ssid and password - you may need to split the bands giving them individual ssid's so you force the bulb to only see the 2.4 band

[MikeRobbo · Accepted solution]

To refine your Wi-Fi management.

Instructions for Hub 3

Log in to the Hub.

Advanced Settings > Wireless Signal > click ‘Disable Channel Optimization’ > Click ‘Apply Changes’.

Advanced Settings > Wireless > Security > Add 2 to the 2.4GHz Channel name > Add 5 to the 5 GHz Channel name > Click ‘Apply Changes’

You can leave the passwords the same as they are. 

Log out of the Hub.

You will need to reconnect all you Wi-Fi devices some will want to connect to 5Ghz and some to 2.4GHz and some will connect to either.

2.4GHz is a stronger signal but slower than 5GHz so if you have problems on 5GHz change to 2.4GHz.

[Richard_Kirk]

A simpler solution that worked for me...

Connect to Hub (Hub 3 in my case). I had 2.4 GHz and 5 GHz enabled. Click on Disable 5 GHs and Apply Settings.

On my phone, which was trying to connect using eFamilyCloud, disconnect WiFi & reconnect.

Connect to bulb on eFamilyCloud.

Connect to Hub. I had 2.4 GHz and 5 GHz enabled. Click on Enable 5 GHz and Apply Settings.

On my phone, which was trying to connect using eFamilyCloud, disconnect WiFi & reconnect.

This gets your Hub back to exactly where it was before. The eFamilyCloud connection seems to avoid any connection that has 5 GHz even if it also has 2.4 GHz enabled, but once you have set the connection up, it doesn't seem to worry. It's a bit weird, but it is not the hub's fault: it is doing what it should as far as I can see.

[Tudor]

The second way may fail if the 2.4Ghz device ‘drops’ off the network and need to reinitialise itself. I have always found it far easier to run with two different SSIDs.

[Wasitn87]

Hi, I'm new to VM and trying to connect my WiFi bulbs to the network, as you said if I split my WiFi in 2 SSIDs 2.4 and 5ghz and connect my WiFi bulbs to 2.4 that means after that it must stay as it is with 2 ssids because if I turn back to the previous settings the bulbs will disconnect 😳😬 any idea please

[jbrennand]

This is a ~year old thread !

Split the SSID's as directed and post back how that performs

[gary_dexter]

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@Wasitn87 wrote:

Hi, I'm new to VM and trying to connect my WiFi bulbs to the network, as you said if I split my WiFi in 2 SSIDs 2.4 and 5ghz and connect my WiFi bulbs to 2.4 that means after that it must stay as it is with 2 ssids because if I turn back to the previous settings the bulbs will disconnect 😳😬 any idea please

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Just keep the SSID’s split 

[jbrennand]

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@Wasitn87 wrote:

Hi, I'm new to VM and trying to connect my WiFi bulbs to the network, as you said if I split my WiFi in 2 SSIDs 2.4 and 5ghz and connect my WiFi bulbs to 2.4 that means after that it must stay as it is with 2 ssids because if I turn back to the previous settings the bulbs will disconnect 😳😬 any idea please

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Just checking - do you have a Hub4 by any chance?

https://community.virginmedia.com/t5/Networking-and-WiFi/Smart-bulbs-won-t-work-with-hub-4/td-p/4477...

[Wasitn87]

Hi thanks for your reply, I've got a Hub 3.0 and I've tried to disable 5GHZ and left 2.4 enabled and tried to connect my smart bulbs but they won't connect 🤔 I switched from sky recently and with sky everything worked spot on. With sky hub never WiFi signal problems either, with VM hub can't get strong WiFi signals in the same bedroom and videos start buffering, that's giving me headache as well. Hope some from VM could help here. 🙏