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Bobsbigtoe
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Can't access streaming services

Hello, 

For the last two weeks or so I've been unable to access:

Amazon video player

BBC I player 

Itvplayer

All three provide errors related to VPNs, Amazon claims I have a VPN despite no device in the household being able to access the services and none of them are using a VPN. 

Any ideas? I've been in touch with the phone support and they blamed Amazon and Amazon has blamed virgin vice versa. 

Thanks 

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Forum Team
Forum Team
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Re: Can't access streaming services

Hello Bobsbigtoe

Can you please try a pin hole reset on the hub 

Just hold button in back on for 20 seconds 

Then try the players again 

Gareth_L

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