Virgin Media Community

[tillyandmo]

For some reason I cannot get on my betting app over mobile data or if using different wifi for example my parents.

it works fine at home with my wifi on but as soon as I leave the house it stops working and says I'm in another country can anyone help.

I have switched of the parental settings and it has made no difference.

[tillyandmo]

This is all I see when I try to connect using my data or a different wifi, no matter what I do I will not work until I get home.

[jpeg1]

Are you using a VPN? 

[tillyandmo]

No I dont have vpn

[Anonymous]

I'm not clear what the VM connection is here but anyway Paddy Power say contact them https://helpcenter.paddypower.com/app/answers/detail/p/6/a_id/2/

[tillyandmo]

I've contacted paddy Power and they say it's not a problem on there end its virgin

[jbrennand]

What does it say about your ip location when you check it on ......

https://whatismyipaddress.com/

Is it showing where you live ?

[tillyandmo]

Yes it's showing where I live

[jbrennand]

Is that when blocked on 4G/parents - or ok on your home wifi?

[tillyandmo]

It works fine on my home wifi, but as soon as I switch to data or use a WiFi connection other than my home I get the I'm in a different country message