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Can i get upgraded to the Super Hub 4

I've heard that long time Virgin customers can get the Super Hub 4 at no cost.  Please can you send me one virgin. 

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Re: Can i get upgraded to the Super Hub 4

you heard wrong.
some customers in a docsis 3.1 area are being offered the hub4 as a free upgrade, but it's the help with network segmentation etc.

so unless you get offered it in that particular instance, or you upgrade to the 1Gbps package then you can't simply just request a hub4 (it's not the "super hub 4").

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My Broadband Ping - spgray

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Very Insightful Person
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Message 3 of 7
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Re: Can i get upgraded to the Super Hub 4

You heard wrong. It’s only for those taking the 1Gb/s package or those in a congested area where the Hub4 ‘may’ improve connectivity - and even then it’s invitation only.

For everyone else there is absolutely no advantage to having one, indeed judging from a number of comments in this forum, ‘upgrading’ may well be a distinct disadvantage!

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Very Insightful Person
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Message 4 of 7
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Re: Can i get upgraded to the Super Hub 4

Why would you want one? Is the one you have not working correctly?

What model do you currently have?

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John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Re: Can i get upgraded to the Super Hub 4


@jbrennand wrote:
Why would you want one?

FOMO probably.


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My Broadband Ping - spgray

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Alessandro Volta
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Message 6 of 7
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Re: Can i get upgraded to the Super Hub 4


@spgray wrote:

@jbrennand wrote:
Why would you want one?

FOMO probably.


Missing out on what?

Packet loss issues? Latency issues? Inferior WiFi coverage?


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Alessandro Volta
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Message 7 of 7
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Re: Can i get upgraded to the Super Hub 4

Must of passed testing in modem mode.

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