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Can connect to hub, but says there is access denied for the internet

My hub 3.0 has a green static WiFi light, a green flashing internet light and a green base light, which is sometimes static and sometimes flashing. Help me please! 

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Re: Can connect to hub, but says there is access denied for the internet

Hello

Those light mean there is no connection to the VM network, have you done a https://my.virginmedia.com/faults/service-status to see of there is a local issue affecting multiple user, for a more local check you can dial 0800 561 0061.

Regards Mike

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Re: Can connect to hub, but says there is access denied for the internet

How long would you say this will take to return to normal?

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Re: Can connect to hub, but says there is access denied for the internet

Hi,

Have you managed to fix this issue? I'm having same problem and rang customer service to be old that engeneer needs to look at it but that's only available in 3 days

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Re: Can connect to hub, but says there is access denied for the internet

Thanks for the post Reda0521 and welcome to our community.

 

How did the engineer appointment go? 

 

Thanks, Emily.

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