The cable from my house to the green box needs replacing and I've now been suffering with packet loss and disconnects for almost 3 months. The entire 1st month of this I was messed around with VM phone support telling me that they don't see a problem, then telling me they are going to boost my connection from their end.
I've been told on many occasion by VM staff, even a VM auditor that was sent out, that the job should be done "in a few days".
Well, the first Comex crew turned up, dug the access point in front of my house on the path and put in a drain cap. Told me that the cable layer will be there within the next few days. They don't do the cable pulling... Okay... Fine.
Week or so later, I am heading out and see a single crewed Comex van pulling in to my street, expecting to see him there when I get back and he's nowhere to be seen. There's some gas works going on down the street from me so I ask the workmen if they've seen a Comex van and they told me he asked them when they'd be finished, sprayed "EMP" on a drain and drove off. This stunk of a guy who just couldn't be bothered to work around Gas roadworks going on down the street from me.
I phoned VM, told them about this and a few days later I see 2 VM vans, one of them being an auditor who told me he had been sent out to investigate why the cable wasn't pulled, and told me that the drain is in such a position that it requires and "Early Morning Pull (hence the EMP on the drain). No worries he says, they will most likely be out within the next couple of days.
This leaves me wondering, why would the first crew not have told the cable pulling team that they need an early morning pull? Yet another bunch of time wasted because of this.
A week later, still nothing. Phone VM again and am told that my booking has been moved to 8th November, but not to worry because they book people 1 month in advance and usually turn up way sooner.
So, I'm now 3+ months in to this intermittent connection issue, packet loss every 15 minutes on most days, on the odd day I am very lucky and for some reason there is no packet loss.
Now, with just 3 days left until the 8th and my faith in Comex showing up well and truly down the loo, can a member of staff chase this up for me and make sure that this does happen on or before the 8th?
Thank you.
