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Mrphildo98
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Can I just get what I paid for?

I posted the other day about receiving a parcel late 2 days late Infact, on top of that I’ve paid the activation fee I called up paid the £35 and yet I still don’t have access to the WiFi nor is the TV box paid for? What is it exactly that I’ve paid for? What am I paying for is a better question? I thought an upgrade would of been easy yet all I’ve had is issues with it? £160 I’m being charged on Friday yet I literally haven’t even been able to use the service I’m supposedly paying for? Can I get help? Or can I just get my internet that I paid for turned on? Waited over 14 hours for services to be turned on and nothing? Considering just abandoning the upgrade all together and sticking with just wifi. 

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Mrphildo98
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Re: Can I just get what I paid for?

This has been resolved 

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Akua_A
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Re: Can I just get what I paid for?

Hi @Mrphildo98.

 

Welcome back to our community forums.

 

Sorry to hear you experienced this when activating your equipment and when receiving your equipment via delivery. We are however glad to hear the issue has been resolved with our team.

 

Please do not hesitate to contact us if you need any further help.

 

Thanks,

Akua_A
Forum Team



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