on 16-11-2023 15:04
Hi,
Can the virgin cables be removed from the front of our home?
Thanks,
Jaime
on 16-11-2023 15:53
They can be removed - but best done by VM or it could introduce "noise" into the network which could affect your neighbour's connections
Are you a customer of VM? If not.. do the cables also service other properties as well as yours (some photos would help).
What's the reason do you want them removed?
on 16-11-2023 16:10
VM often take a position that removing their equipment could cause issues with future installs, and that unless there's a demonstrable H&S risk - they won't expend effort or resource doing so.
Photos would all help
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on 19-11-2023 16:32
Hi,
Is it possible for VM to contact me to remove these. I am not a customer & don't need these cables in the future.
on 19-11-2023 18:41
Can you post some photos as per previous posts requesting them?
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on 21-11-2023 19:29
Hi Jace123,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
I'm sorry to hear you're wanting to remove some cables. As mentioned above, we would only look to do this if there is a health and safety risk. In most cases, we would then perform the relevant work to make things safe and secure.
I can refer this over to an area manager but would need some information and pictures of the cables too.
I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊
Thanks,
on 25-11-2023 10:47
Hi,
Thanks for your response. I've messaged you the info.