Over the past few weeks I have been encountering regular dropouts. This has been highly disruptive and can range from 1-5 dropouts per day, occasionally more, where I will have to constantly restart the router (if it isn't restarting itself at the time) till it gets any type of connection again. I have followed all the advice on the troubleshooting making sure that cable connections are tight etc. but nothing I've done has been able to sort this issue.
If anyone can help please I would be grateful as this is very frustrating especially when having to work from home at times.
Downstream SNR is too low on a couple of channels, there's too many uncorrected (post-RS) errors, and upstream power's maxed out. I've marked for the forum staff to advise. Could be an area fault that is already being investigated and fixed, might be specific to your connection and need a technician visit.
The staff can arrange a tech visit if needed (avoiding the misery of the VM's telephone support), but they may need you to temporarily put the hub back in router mode so that they can remotely check status data. And when you do that, the hub will reset the error counters to zero, and renegotiate all channels, so initially it will probably all look good before falling apart again because the underlying physical fault will remain.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks