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Eddieburrows61
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Cable issue

Cable from pavement to home damaged when having driveway installed. 

Will Virgin replace?

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lotharmat
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Re: Cable issue

Possibly - How damaged is it?

I'd post a photo so VM can see who neds sending out!



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Ayisha_B
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Re: Cable issue

Hi @Eddieburrows61

 

Welcome to our Community Forums and thanks for posting. 

 

I am sorry to hear this. Are you able to share some photos as @lotharmat suggested so we can advise further?

 

Cheers 

Ayisha_B
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Eddieburrows61
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Cable cut and removed

Cable cut and removed when driveway laid ( pavement to home)

Would Virgin re lay ?

 

 

[MOD EDIT: Subject title changed for clarity]

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gary_dexter
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Re: Cable cut and removed

They will - but it might cost you £99 as a non-fault callout

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Molly_G
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Re: Cable cut and removed

Hi @Eddieburrows61,

 

Thanks for your recent post and sorry to hear that your cable has been cut recently.

 

Any pics would be good to see the extent of this and as per Gary's advice, this is likely to incur a £99 call-out fee.

 

Let us know how you wish to proceed.

 

Kind regards,

 

Molly_G
Forum Team



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