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Cable has been cut

BigMatt
Joining in

Some workmen(VirginMedia?) came to next doors to bury their VM cable. They have managed to cut my cable. I have a technician appointment tomorrow but have no way to tell them it is a cut cable and not an equipment issue. Calling 150 just directs me to the automated appointment. 

A technician will be a waste of time as someone will have to run a new cable to the box in the street.

Any ideas?

Cheers

 

2 REPLIES 2

jbrennand
Very Insightful Person
Very Insightful Person

Wait and see what they say.  They can and do "patch repair" some external cut cables


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Steven_L
Forum Team
Forum Team

Hey BigMatt,

Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with your cabling, I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L