on 02-09-2023 21:29
This keeps happening on my router and my Hub crashes and I lose all internet. Virgin Customer service has been looking into this for the last 1 month, and so far no joy, such terrible customer service. HELP!
02-09-2023 19:48:05 | critical | Cable Modem Reboot due to RG crash |
02-09-2023 18:39:40 | critical | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
02-09-2023 18:38:20 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
02-09-2023 18:38:16 | critical | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
02-09-2023 18:38:04 | critical | Cable Modem Reboot due to RG crash |
02-09-2023 03:16:23 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
02-09-2023 03:16:18 | critical | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
02-09-2023 03:16:06 | critical | Cable Modem Reboot due to RG crash |
on 02-09-2023 23:29
Downstream bonded channels
1 | 330000000 | 7.6 | 37 | QAM 256 | 25 |
2 | 138000000 | 8.1 | 38 | QAM 256 | 1 |
3 | 146000000 | 8 | 38 | QAM 256 | 2 |
4 | 154000000 | 8.2 | 38 | QAM 256 | 3 |
5 | 162000000 | 8.1 | 38 | QAM 256 | 4 |
6 | 170000000 | 7.9 | 38 | QAM 256 | 5 |
7 | 178000000 | 8.2 | 37 | QAM 256 | 6 |
8 | 186000000 | 8.3 | 37 | QAM 256 | 7 |
9 | 194000000 | 8.5 | 37 | QAM 256 | 8 |
10 | 202000000 | 8.3 | 37 | QAM 256 | 9 |
11 | 210000000 | 8.6 | 37 | QAM 256 | 10 |
12 | 218000000 | 8.5 | 37 | QAM 256 | 11 |
13 | 226000000 | 8.3 | 37 | QAM 256 | 12 |
14 | 234000000 | 8.2 | 37 | QAM 256 | 13 |
15 | 242000000 | 8.2 | 37 | QAM 256 | 14 |
16 | 250000000 | 7.9 | 37 | QAM 256 | 15 |
17 | 258000000 | 7.8 | 37 | QAM 256 | 16 |
18 | 266000000 | 7.8 | 37 | QAM 256 | 17 |
19 | 274000000 | 7.5 | 37 | QAM 256 | 18 |
20 | 282000000 | 7.7 | 37 | QAM 256 | 19 |
21 | 290000000 | 7.9 | 37 | QAM 256 | 20 |
22 | 298000000 | 7.8 | 37 | QAM 256 | 21 |
23 | 306000000 | 7.7 | 37 | QAM 256 | 22 |
24 | 314000000 | 7.7 | 37 | QAM 256 | 23 |
25 | 322000000 | 7.9 | 37 | QAM 256 | 24 |
26 | 338000000 | 7.5 | 37 | QAM 256 | 26 |
27 | 346000000 | 7.7 | 37 | QAM 256 | 27 |
28 | 354000000 | 7.6 | 37 | QAM 256 | 28 |
29 | 362000000 | 7.6 | 37 | QAM 256 | 29 |
30 | 370000000 | 7.6 | 37 | QAM 256 | 30 |
31 | 378000000 | 7.4 | 37 | QAM 256 | 31 |
Downstream bonded channels
1 | Locked | 37 | 173 | 0 |
2 | Locked | 38 | 6 | 0 |
3 | Locked | 38 | 8 | 0 |
4 | Locked | 38 | 10 | 0 |
5 | Locked | 38 | 10 | 0 |
6 | Locked | 38 | 22 | 0 |
7 | Locked | 37 | 18 | 0 |
8 | Locked | 37 | 16 | 0 |
9 | Locked | 37 | 21 | 0 |
10 | Locked | 37 | 18 | 0 |
11 | Locked | 37 | 32 | 0 |
12 | Locked | 37 | 21 | 0 |
13 | Locked | 37 | 44 | 0 |
14 | Locked | 37 | 47 | 0 |
15 | Locked | 37 | 45 | 0 |
16 | Locked | 37 | 70 | 0 |
17 | Locked | 37 | 48 | 0 |
18 | Locked | 37 | 82 | 0 |
19 | Locked | 37 | 87 | 0 |
20 | Locked | 37 | 112 | 0 |
21 | Locked | 37 | 97 | 0 |
22 | Locked | 37 | 146 | 0 |
23 | Locked | 37 | 168 | 0 |
24 | Locked | 37 | 158 | 0 |
25 | Locked | 37 | 129 | 0 |
26 | Locked | 37 | 186 | 0 |
27 | Locked | 37 | 185 | 0 |
28 | Locked | 37 | 192 | 0 |
29 | Locked | 37 | 203 | 0 |
30 | Locked | 37 | 225 | 0 |
31 | Locked | 37 | 218 | 0 |
on 02-09-2023 23:29
Upstream bonded channels
0 | 60300000 | 33.8 | 5120 | QAM 64 | 1 |
1 | 53700000 | 33.8 | 5120 | QAM 64 | 2 |
2 | 46200000 | 34 | 5120 | QAM 64 | 3 |
3 | 39400000 | 34.3 | 5120 | QAM 64 | 4 |
4 | 32600000 | 34.3 | 5120 | QAM 64 | 5 |
5 | 23600000 | 34.3 | 5120 | QAM 64 | 6 |
Upstream bonded channels
0 | ATDMA | 0 | 0 | 0 | 0 |
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 4 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
5 | ATDMA | 0 | 0 | 0 | 0 |
on 02-09-2023 23:31
Network Log just for today - Crashed about 7 times
02-09-2023 23:55:34 | notice | REGISTRATION COMPLETE - Waiting for Operational status |
02-09-2023 23:55:28 | warning | REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
02-09-2023 23:55:23 | notice | DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
02-09-2023 23:55:11 | warning | DHCP WARNING - Non-critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
02-09-2023 23:55:08 | notice | Honoring MDD; IP provisioning mode = IPv4 |
02-09-2023 23:54:48 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
02-09-2023 23:54:44 | critical | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
02-09-2023 23:54:31 | critical | Cable Modem Reboot due to RG crash |
02-09-2023 23:32:00 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
02-09-2023 23:31:54 | critical | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
02-09-2023 23:31:42 | critical | Cable Modem Reboot due to RG crash |
02-09-2023 19:48:22 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
02-09-2023 19:48:17 | critical | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
02-09-2023 19:48:05 | critical | Cable Modem Reboot due to RG crash |
02-09-2023 18:39:40 | critical | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
02-09-2023 18:38:20 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
02-09-2023 18:38:16 | critical | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
02-09-2023 18:38:04 | critical | Cable Modem Reboot due to RG crash |
02-09-2023 03:16:23 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
02-09-2023 03:16:18 | critical | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
02-09-2023 03:16:06 | critical | Cable Modem Reboot due to RG crash |
02-09-2023 00:11:45 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
02-09-2023 00:11:39 | critical | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
02-09-2023 00:11:27 | critical | Cable Modem Reboot due to RG crash |
on 03-09-2023 08:15
There has been reports that RTSP stream / VRChat crashes / reboots Hub 5 - could that apply here ?
If yes, search for RTSP in this forum.
on 03-09-2023 11:00
Thank you for your reply.
The only thing I use is Sonos, but the same happens even when I'm not playing music 😞 Don't really use VR, or stuff like that.
04-09-2023 22:35 - edited 04-09-2023 22:41
Just got a message from Virgin saying that they are monitoring my network and... really?! 5 complete drops outs just today...
VIRGIN MEDIA - Hi again. We've checked your connection and it's looking good. We'll keep an eye on it until 05/09/23 13:45:17.
on 07-09-2023 13:37
Hi @LASPPT thanks for your post here and I'm sorry to hear of the concerns you've raised here,
How have things been your post please and mostly up to the 5th September, the date mentioned in your earlier post?
Many thanks
on 07-09-2023 18:31
The same is still happening, I got crasg after crash, and got a text message fro Virgin that they were monitoring the connection for 24 hours and everything was looking great??? Really :((
07-09-2023 18:52:13 | critical | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
07-09-2023 18:52:02 | critical | Cable Modem Reboot due to RG crash |
07-09-2023 16:40:53 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
07-09-2023 16:40:46 | critical | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
07-09-2023 16:40:34 | critical | Cable Modem Reboot due to RG crash |
07-09-2023 08:48:29 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
07-09-2023 01:18:54 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
07-09-2023 01:18:49 | critical | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
07-09-2023 01:18:37 | critical | Cable Modem Reboot due to RG crash |
06-09-2023 01:02:24 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
06-09-2023 01:02:19 | critical | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
06-09-2023 01:02:07 | critical | Cable Modem Reboot due to RG crash |
on 07-09-2023 18:33