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Message 11 of 18
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Re: Cable Internet down Da14?

Arrogant much? The customer may want to know so that they can make an informed decision whether to continue with the service. What was the purpose of your reply Internet warrior?

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Message 12 of 18
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Re: Cable Internet down Da14?

Hi,

Thanks for the replies so far, please keep responses polite and helpful. The OP has come here looking for help, not to have their motives questioned.

@fitzy73london - I'll ask a member of the Forum Team to respond to let you know about the problem, they'll be able to check the connection and provide you with an overview and reference for the fault.

Lindsey_C

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Message 13 of 18
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Re: Cable Internet down Da14?


@fitzy73london wrote:
How do you know I wouldn't understand? Any VM staff care to comment or let me know what the problem is?

They are not going to tell you about commercially senstive information.

You know what you need to know.

*********************************************************************************************************************************************

Mike Robinson


Ex UK Armed Forces
Computer Based Training and Learning Designer for many of the world's Military Arms.
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Message 14 of 18
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Re: Cable Internet down Da14?

Thanks to those of you for the helpful responses. It's a shame that some others choose to use the forum for low level trolling.
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Message 15 of 18
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Re: Cable Internet down Da14?

How does anyone know that you are not a BT or Sky employee trying to get the information?

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Mike Robinson


Ex UK Armed Forces
Computer Based Training and Learning Designer for many of the world's Military Arms.
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Message 16 of 18
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Re: Cable Internet down Da14?

Hey ftizy73london,

 

It looks like the outage you are affected by is something called an SNR fault (Signal to Noise Ratio).

 

The estimated time of fix is due to be at around 9am 25th February. As this is only an estimation of when the fault is likely to be resolved, it may change.

 

Our engineers will be working hard to get this fixed as quickly as they can and will also do their best to get this done before the given date/time.

 

Kind regards,

Beth

 

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Message 17 of 18
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Re: Cable Internet down Da14?

Many thanks Beth, much appreciated. 

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Message 18 of 18
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Re: Cable Internet down Da14?

No problem at all.

 

Let us know if you need anything,

Beth

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