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Cable Between Home and Road Broken

The cable that connects from the box on the side of my house to the side of the road is broken. I require an engineer to replace the cable. 

I tried to book an engineer online but this is not longer allowed, when attempting to call customer support, I am in a queue for 44 minutes before the call is ended (this has happened multiple times from multiple devices).

 

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Re: Cable Between Home and Road Broken

Hi,

 

If you send a text message to this number 07533051809 with all your details inc acc number address fault etc someone will be in touch arrange a visit.

Cheers

Paul

Field Technician 71589

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Re: Cable Between Home and Road Broken

 Paul, thanks for you reply. I text this number first thing this morning and haven't received a response (not even a auto response stating my message has been received).

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