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CM-STATUS message sent. Event Type Codes 1 & 4

faisalrahman187
Joining in

on ‎17-03-2023 14:43

I am getting frequent internet drop outs across all of my devices on both WiFi and ethernet. I've had a technician out who replaced my hub but am still getting the dropouts. They happen multiple times a day and the internet connection comes back after about 1 minute. Logs from the modem are below:

Network Log

 

Time Priority Description

17-03-2023 14:33:39 notice CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=*****;CMTS-MAC=*****;CM-QOS=1.1;CM-VER=3.1;

17-03-2023 14:32:31 notice CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=*****;CMTS-MAC=*****;CM-QOS=1.1;CM-VER=3.1;

17-03-2023 14:32:18 warning MDD message timeout;CM-MAC=*****;CMTS-MAC=*****;CM-QOS=1.1;CM-VER=3.1;

17-03-2023 14:12:48 notice CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=*****;CMTS-MAC=*****;CM-QOS=1.1;CM-VER=3.1;

17-03-2023 14:11:43 notice CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=*****;CMTS-MAC=*****;CM-QOS=1.1;CM-VER=3.1;

17-03-2023 14:11:32 warning MDD message timeout;CM-MAC=*****;CMTS-MAC=*****;CM-QOS=1.1;CM-VER=3.1;

17-03-2023 13:51:39 notice CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=*****;CMTS-MAC=*****;CM-QOS=1.1;CM-VER=3.1;

17-03-2023 13:50:25 notice CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=*****;CMTS-MAC=*****;CM-QOS=1.1;CM-VER=3.1;

17-03-2023 13:50:22 warning MDD message timeout;CM-MAC=*****;CMTS-MAC=*****;CM-QOS=1.1;CM-VER=3.1;

17-03-2023 11:41:28 notice CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=*****;CMTS-MAC=*****;CM-QOS=1.1;CM-VER=3.1;

17-03-2023 11:40:39 notice CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=*****;CMTS-MAC=*****;CM-QOS=1.1;CM-VER=3.1;

17-03-2023 11:40:11 warning MDD message timeout;CM-MAC=*****;CMTS-MAC=*****;CM-QOS=1.1;CM-VER=3.1;

17-03-2023 08:46:58 notice CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=*****;CMTS-MAC=*****;CM-QOS=1.1;CM-VER=3.1;

17-03-2023 08:45:41 notice CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=*****;CMTS-MAC=*****;CM-QOS=1.1;CM-VER=3.1;

17-03-2023 08:45:19 warning MDD message timeout;CM-MAC=*****;CMTS-MAC=*****;CM-QOS=1.1;CM-VER=3.1;

17-03-2023 08:13:47 notice CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=*****;CMTS-MAC=*****;CM-QOS=1.1;CM-VER=3.1;

17-03-2023 08:12:30 notice CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=*****;CMTS-MAC=*****;CM-QOS=1.1;CM-VER=3.1;

17-03-2023 08:12:13 warning MDD message timeout;CM-MAC=*****;CMTS-MAC=*****;CM-QOS=1.1;CM-VER=3.1;

17-03-2023 07:19:19 notice CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=*****;CMTS-MAC=*****;CM-QOS=1.1;CM-VER=3.1;

17-03-2023 07:18:15 notice CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=*****;CMTS-MAC=*****;CM-QOS=1.1;CM-VER=3.1;

17-03-2023 07:17:55 warning MDD message timeout;CM-MAC=*****;CMTS-MAC=*****;CM-QOS=1.1;CM-VER=3.1;

 

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3 REPLIES 3

Andyt
On our wavelength

‎18-03-2023 18:21 - edited ‎18-03-2023 18:23

I am also having the exact same issue - Has been ongoing since the 15th March.

I initially submitted a complaint but got a response saying they could not find any fault - which is not the case.

I had a BQM still running on my line since the last time I had issues with this sort back in January which resulted in a replacement HUB.

Today I have been on the phone, was told they put a reset on the traffic or something and factory reset my HUB... said could take up to 14 days to settle down, but I highly doubt this is going to solve anything.

The rate at which the internet loses packets are crazy at the moment - talking 15mins - 30mins the packet drops happen rendering the internet unusable for 35 seconds at a time. (The connection to the devices do not drop, it's the data packets which stall and do not allow click requests/live video feeds to stall and not work).

https://www.thinkbroadband.com/broadband/monitoring/quality/share/01022e27686cba99af36953028c7faee50...

https://www.thinkbroadband.com/broadband/monitoring/quality/share/1ec4fbf06ec582e06dc1bb3f06f6c142b6...

https://www.thinkbroadband.com/broadband/monitoring/quality/share/005c65ffc998b25b53cb63749ef38ddc1b...

 

HUB5 Network Log from after HUB Factory Reboot:

 

18-03-2023 18:11:48noticeCM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
18-03-2023 18:10:21noticeCM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
18-03-2023 18:10:07warningMDD message timeout;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
18-03-2023 17:40:30noticeCM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
18-03-2023 17:39:26noticeCM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
18-03-2023 17:39:03warningMDD message timeout;CM-MAC=;CMTS-MAC=:94;CM-QOS=1.1;CM-VER=3.1;

 

 

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Tudor
Very Insightful Person
Very Insightful Person
In response to Andyt

on ‎18-03-2023 20:40

@Andyt please do not coat tail on existing posts, the answer even if the problem seems the same can be very different. All I can say for now is:

Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.

VM will not dispatch any technicians while an area fault exists.

If no area faults found:

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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Adri_G
Forum Team (Retired)
Forum Team (Retired)

on ‎20-03-2023 21:01

Hey faisalrahman187, thanks for reaching out on our help forums and welcome to our community.

Sorry to hear of the issues with your connection and drop outs even after our technician visited, we'd love to best help with that.

Could you please confirm if you're using any boosters or pods currently and if those connect ok?

Also, do all devices get disconnected and does this happen for some or all devices at the same time when an intermittency occurs?

Could you tell us if you've reached our team again to report this and what's the advice you had, if so?

Let us know more and we're happy to assist.

Adri
Forum Team

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