Virgin Media Community

[MICHAELREDDISH1]

Hi, I have the 350mbps package using it with a hub 3 currently. The wifi speeds are good when it works but drops out many many times a day. I need to look at new options as its effecting my work with currently working from home. From what I've read putting my hub 3 into modern mode and buying a better router may be a good way forward. Does anyone have any advice on if this will solve my issues please? If so, any recommendations on which router to buy?

Or do I try for getting a hub 4 if that's any better? 

Thanks 

[Andruser]

Save your money until we've checked out whether its a broadband problem.  Wifi can cause dropouts, but they're more common from a problem with noise or power levels, or the plague of capacity issues we're seeing due to lockdown.

Connect to the hub by clicking on this link http://192.168.0.1/  That should pull up the log in page for the hub.  But don't log in, just click on the link "Check router status"  That'll bring up a window with five tabs.  Open the Downstream tab.  Select all the text (Ctrl-A if using a keyboard), copy it (Ctrl-C), then paste it (Ctrl-V) into a reply here.  Post that, do the same for the Upstream and Network log.  You'll get an error message when you post the Network log, just click on "post" a second time.

Setup a BQM over at https://www.thinkbroadband.com/broadband/monitoring/quality that'll show what's going on with your VM connection.  Post a link to a live, shared graph here and we'll see what's happening.  Usually needs to run for 24 hours before we can draw reasonable conclusions, but the live graph will continuously update so you can do that immediately.

[MICHAELREDDISH1]

Thanks so much for your help, I've pasted those sections below! 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	387000000	2.4	38	256 qam	28
2	203000000	2.9	38	256 qam	9
3	211000000	2.7	38	256 qam	10
4	219000000	2.7	38	256 qam	11
5	227000000	2.7	38	256 qam	12
6	235000000	2.4	38	256 qam	13
7	243000000	2.4	38	256 qam	14
8	251000000	2	38	256 qam	15
9	259000000	1.9	38	256 qam	16

[MICHAELREDDISH1]

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	39400000	45.8	5120	64 qam	2
2	25800000	42.8	5120	64 qam	4
3	32600000	44.3	5120	64 qam	3
4	46200000	45.8	5120	64 qam	1

Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	3	0
2	ATDMA	0	0	1	0
3	ATDMA	0	0	1	0
4	ATDMA	0	0	0	0

[MICHAELREDDISH1]

Spoiler

Network Log

Time Priority Description

31/01/2021 13:18:35	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/01/2021 09:44:33	critical	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[Andruser]

That's the data I was after, but there's a lot more of it, not just the bits visible when you open the relevant windows.  The scroll down facility isn't very obvious, but it is there.

[MICHAELREDDISH1]

Apologies, I'll try again! 

Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	387000000	2.2	38	256 qam	28
2	203000000	2.7	38	256 qam	9
3	211000000	2.5	38	256 qam	10
4	219000000	2.5	38	256 qam	11
5	227000000	2.5	38	256 qam	12
6	235000000	2.2	38	256 qam	13
7	243000000	2.2	38	256 qam	14
8	251000000	2	38	256 qam	15
9	259000000	1.7	38	256 qam	16
10	267000000	2	38	256 qam	17
11	275000000	1.7	38	256 qam	18
12	283000000	2.2	38	256 qam	19
13	291000000	2.2	38	256 qam	20
14	299000000	2.4	38	256 qam	21
15	307000000	2.4	38	256 qam	22
16	315000000	2.2	38	256 qam	23
17	323000000	2.2	38	256 qam	24
18	331000000	2.5	38	256 qam	25
19	371000000	2.2	40	256 qam	26
20	379000000	2.2	38	256 qam	27
21	395000000	2.2	38	256 qam	29
22	403000000	2.2	38	256 qam	30
23	411000000	2.5	38	256 qam	31
24	419000000	2.4	38	256 qam	32

Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.9	15	0
2	Locked	38.6	190	0
3	Locked	38.9	986	0
4	Locked	38.9	369	0
5	Locked	38.9	1136	0
6	Locked	38.9	798	0
7	Locked	38.6	36	0
8	Locked	38.9	16	0
9	Locked	38.9	21	0
10	Locked	38.9	10	0
11	Locked	38.9	25	0
12	Locked	38.9	35	0
13	Locked	38.9	14	0
14	Locked	38.6	18	0
15	Locked	38.9	11	0
16	Locked	38.6	13	0
17	Locked	38.6	32	0
18	Locked	38.6	6	0
19	Locked	40.3	39	0
20	Locked	38.6	40	0
21	Locked	38.6	10	0
22	Locked	38.6	19	0
23	Locked	38.9	8	0
24	Locked	38.6	19	0

[MICHAELREDDISH1]

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	39400000	45.8	5120	64 qam	2
2	25800000	42.8	5120	64 qam	4
3	32600000	44.3	5120	64 qam	3
4	46200000	45.8	5120	64 qam	1

Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	3	0
2	ATDMA	0	0	1	0
3	ATDMA	0	0	1	0
4	ATDMA	0	0	0	0

[MICHAELREDDISH1]

Network LogTime Priority Description

31/01/2021 13:18:35	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/01/2021 09:44:33	critical	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/01/2021 09:43:54	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/01/2021 09:43:49	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/01/2021 09:43:49	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/01/2021 09:43:49	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/01/2021 09:43:1	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/01/2021 19:30:54	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/01/2021 18:52:24	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/01/2021 18:52:24	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/01/2021 12:15:16	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/01/2021 12:05:50	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/01/2021 12:05:50	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/01/2021 12:05:50	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/01/2021 09:32:9	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/01/2021 18:09:22	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/01/2021 18:09:22	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/01/2021 18:09:9	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/01/2021 17:09:47	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/01/2021 10:11:34	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[MICHAELREDDISH1]

Link to live graph 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/cad4b2696c8646fd2f51d52d4bdef0be9f...