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MICHAELREDDISH1
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Buying a new router help!

Hi, I have the 350mbps package using it with a hub 3 currently. The wifi speeds are good when it works but drops out many many times a day. I need to look at new options as its effecting my work with currently working from home. From what I've read putting my hub 3 into modern mode and buying a better router may be a good way forward. Does anyone have any advice on if this will solve my issues please? If so, any recommendations on which router to buy?

 

Or do I try for getting a hub 4 if that's any better? 

 

Thanks 

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Andruser
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Re: Buying a new router help!

Save your money until we've checked out whether its a broadband problem.  Wifi can cause dropouts, but they're more common from a problem with noise or power levels, or the plague of capacity issues we're seeing due to lockdown.

Connect to the hub by clicking on this link http://192.168.0.1/  That should pull up the log in page for the hub.  But don't log in, just click on the link "Check router status"  That'll bring up a window with five tabs.  Open the Downstream tab.  Select all the text (Ctrl-A if using a keyboard), copy it (Ctrl-C), then paste it (Ctrl-V) into a reply here.  Post that, do the same for the Upstream and Network log.  You'll get an error message when you post the Network log, just click on "post" a second time.

Setup a BQM over at https://www.thinkbroadband.com/broadband/monitoring/quality that'll show what's going on with your VM connection.  Post a link to a live, shared graph here and we'll see what's happening.  Usually needs to run for 24 hours before we can draw reasonable conclusions, but the live graph will continuously update so you can do that immediately.

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MICHAELREDDISH1
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Re: Buying a new router help!

Thanks so much for your help, I've pasted those sections below! 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

13870000002.438256 qam28
22030000002.938256 qam9
32110000002.738256 qam10
42190000002.738256 qam11
52270000002.738256 qam12
62350000002.438256 qam13
72430000002.438256 qam14
8251000000238256 qam15
92590000001.938256 qam16
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MICHAELREDDISH1
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Re: Buying a new router help!

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
13940000045.8512064 qam2
22580000042.8512064 qam4
33260000044.3512064 qam3
44620000045.8512064 qam1


Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0030
2ATDMA0010
3ATDMA0010
4ATDMA0000
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MICHAELREDDISH1
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Re: Buying a new router help!

Spoiler
 

Network Log

Time Priority Description

31/01/2021 13:18:35criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/01/2021 09:44:33criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Andruser
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Re: Buying a new router help!

That's the data I was after, but there's a lot more of it, not just the bits visible when you open the relevant windows.  The scroll down facility isn't very obvious, but it is there.

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MICHAELREDDISH1
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Re: Buying a new router help!

Apologies, I'll try again! 

Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
13870000002.238256 qam28
22030000002.738256 qam9
32110000002.538256 qam10
42190000002.538256 qam11
52270000002.538256 qam12
62350000002.238256 qam13
72430000002.238256 qam14
8251000000238256 qam15
92590000001.738256 qam16
10267000000238256 qam17
112750000001.738256 qam18
122830000002.238256 qam19
132910000002.238256 qam20
142990000002.438256 qam21
153070000002.438256 qam22
163150000002.238256 qam23
173230000002.238256 qam24
183310000002.538256 qam25
193710000002.240256 qam26
203790000002.238256 qam27
213950000002.238256 qam29
224030000002.238256 qam30
234110000002.538256 qam31
244190000002.438256 qam32


Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked38.9150
2Locked38.61900
3Locked38.99860
4Locked38.93690
5Locked38.911360
6Locked38.97980
7Locked38.6360
8Locked38.9160
9Locked38.9210
10Locked38.9100
11Locked38.9250
12Locked38.9350
13Locked38.9140
14Locked38.6180
15Locked38.9110
16Locked38.6130
17Locked38.6320
18Locked38.660
19Locked40.3390
20Locked38.6400
21Locked38.6100
22Locked38.6190
23Locked38.980
24Locked38.6190
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MICHAELREDDISH1
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Re: Buying a new router help!

 
Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
13940000045.8512064 qam2
22580000042.8512064 qam4
33260000044.3512064 qam3
44620000045.8512064 qam1


Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0030
2ATDMA0010
3ATDMA0010
4ATDMA0000
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MICHAELREDDISH1
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Re: Buying a new router help!

 
Network LogTime Priority Description
31/01/2021 13:18:35criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/01/2021 09:44:33criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/01/2021 09:43:54Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/01/2021 09:43:49criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/01/2021 09:43:49Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/01/2021 09:43:49criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/01/2021 09:43:1Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/01/2021 19:30:54criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/01/2021 18:52:24noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/01/2021 18:52:24ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/01/2021 12:15:16criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/01/2021 12:05:50Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/01/2021 12:05:50criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/01/2021 12:05:50Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/01/2021 09:32:9criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/01/2021 18:09:22Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/01/2021 18:09:22criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/01/2021 18:09:9Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/01/2021 17:09:47criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/01/2021 10:11:34Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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MICHAELREDDISH1
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Re: Buying a new router help!

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