My builders have accidentally cut the cable bringing the service into my home.
Is it possible to have an engineer visit asap? The cable was buried but there was no green protective cover so damage occurred when a tree was removed.
It's an outdoor job at the front of the house. Any idea how long it will take for an engineer to visit as we are currently working from home?
Phone customer services and report the problem. VM on the board can take a few days to get to your post.
Welcome to the forum page and thanks for posting this on here.
Sorry to hear you're having some issues with your cable, but from looking at your account, it does look like you have spoken to our team already
Can I just confirm, is this all sorted for you now or do you still need our assistance? More than happy to help if so.
Sasha - Forum Team
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Hi, thank you for following up. This issue has now been fixed.
That's perfect thanks for letting me know.
Have a fab day 🙂